COVID-19 Update

LOFT Community Services’ response to novel coronavirus (COVID-19)

At LOFT, the health and safety of our clients, staff, volunteers and supporters are of utmost importance.

As an agency serving some of the most vulnerable members in the community, we are following the direction and guidelines provided by local and provincial Public Health agencies, as well as the Ontario Ministry of Health and the Government of Canada.

In addition to our usual infection prevention and control practices, we have implemented additional practices in response to COVID-19 that include:

  • Increased disinfecting of all commonly used surfaces
  • Posting notices at all of our locations requesting visitors postpone their visit if they are feeling unwell and implementing visitor restrictions where mandated
  • Self-isolation of all staff who travel outside of Canada prior to their return to work.
  • Recommended protective equipment for our staff for current use and in preparation of a COVID-19 positive case.

Essential visitor restriction

As of March 14, at the recommendation of Chief Medical Officer of Health David Williams, all seniors and 24/7 supportive housing locations will only allow “essential” visitors until further notice. Essential visitors are defined as those who have a resident who is dying or very ill. We apologize for any inconvenience and ask for your understanding. This is done out of an abundance of caution for the health and safety of our clients who are most at-risk.

Essential services and social distancing

LOFT has a comprehensive business continuity plan. We have implemented our essential services protocol and are practicing social distancing. This is done out of care and concern for our front-line program team vital to the care of our clients, as well as the rest of our community. This includes working remotely, staff working over the full 7 day week, conducting virtual meetings, increased cleaning of high touch areas, handwashing protocol and screening staff and visitors if they are feeling unwell. Some programs have closed and are listed below. They were not easy decisions, however it is in alignment with the guidelines provided by the Ontario Ministry of Health. As of March 20, our administrative office will be on reduced hours and restricting visitors. Please call at 416-979-1994 or email us at

416 Community Support for Women

To maintain the health and safety of you and our staff, the 416 Community Support for Women’s drop-in program will be closed as of 9 a.m. on Monday March 16, 2020 until further notice. Staff will be on-site to answer phone calls from 10 a.m. – 3 p.m. and doing phone check ins-with clients. We will ensure essential medication support is provided and the team is designing a plan for continued food provision.

The 416 we will be closed on Wednesday July 1st. Lunch Service will take place on June 29, 30 and July 3. Regular lunch service will resume as scheduled the week of July 6th on Mondays, Wednesdays and Fridays.


The drop-in program, in partnership with Krasman Centre, at 102 Main Street in Newmarket is closed until further notice. Our staff will continue to provide case management through phone and onsite visits as required. Residential supports will continue.

Transitional Aged Youth (TAY) HUB

The HUB location will be closed and all group activities are cancelled until further notice. Community and residential supports will continue.

Integrated Psychogeriatric Outreach Program (IPOP) and Behavioural Services Programs

Both programs providing mobile in person support has transitioned to phone support to protect our vulnerable clients. Our Behavioural Support Transition Resource Team serving acute care clients will continue to operate as usual.

Simon Apartments

Group activities are postponed and staff will provide support via phone.

South Simcoe Supported Housing

Social distancing measures are in place – staff will provide support via phone and in-person as required.

Toronto Community Housing Partnership locations (College View, Dunn Ave, Arleta Ave, Mount Dennis, Pelham Park Gardens)

Social distancing measures are in place. Our staff will provide support via phone and in-person as required.

Thank you for your understanding. We continue to monitor the situation closely and recognize that the circumstances are fluid.

All updates on LOFT’s programs will be provided here.