OUR COMMITMENT TO OUR DONORS
We Could Not Do This Work Without Our Donors.
We value your financial contribution and are committed to carrying out our fund raising activities according to the highest ethical and professional standards, as set out below.
LOFT takes seriously its responsibility to protect the privacy and confidentiality of those we serve and those who support our work through charitable giving. Donor privacy is protected by Canada’s Federal Privacy Act, the Personal Information Protection and Electronic Documents Act (2000). View our Donor Privacy Statement here.
Because we respect your rights as a donor, we endorse and abide by the Donor Bill of Rights.
LOFT hires professional fund raising staff who belong to the Association of Fundraising Professionals (AFP) and adhere to the AFP Code of Ethical Principles and Standards of Professional Practice.
To support LOFT’s goal of financial transparency, the three most recent audited financial statements are provided: 2013/14 AFS, 2016-2017 AFS and 2017-2018 AFS as well as the public portion of LOFT’s most recent T3010 posted on the Canada Revenue Agency website.
We invite you to view our Complaints Policy and Procedures for External Stakeholders, and our Complaints Procedure for Service Users, Staff and Community Members. Both policies and others are publicly available in our Policy Manual under the About Us tab of this website.
Questions, concerns or complaints can be brought to the attention of LOFT by email to: firstname.lastname@example.org
or by mail at:
LOFT Community Services
15 Toronto Street, 9th Floor
Toronto, ON M5C 2E3