Confidentiality Policy for Volunteers

Adopted September 2016

Reviewed Feb 1, 2018


Respecting the privacy of our clients, donors, staff, volunteers and of LOFT Community Services itself is a basic value of LOFT. In addition, client information is protected by law under the Personal Health Information Protection Act (PHIPA) and donor information is protected by law under the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information on LOFT’s adherence to both Acts is available at

Individuals are asked to read and sign this policy at the time they become active LOFT volunteers, and annually thereafter.

Definition of Personal Information

Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. Business contact information and certain publicly available information such as names, addresses and telephone numbers as published in telephone directories, are not considered personal information.

Confidential Information

Volunteers do not have access to confidential client information under any circumstances.

Personal and financial information about donors and/or other volunteers is confidential and is not to be disclosed or discussed with anyone. Print or electronic documents containing such confidential information are not to be left in the open or inadvertently shared.

Volunteers may be exposed to business or financial information about LOFT which is confidential, privileged or proprietary in nature. It is the policy of LOFT that such information must be kept confidential both during and after volunteer service.

Unauthorized disclosure of confidential or privileged information is a serious violation of this policy and will subject the person(s) who made the unauthorized disclosure to appropriate discipline, including limiting or terminating volunteer involvement.



I have read, understand and accept the LOFT Volunteer Confidentiality Policy.



_____________________________________________    _______________________________

Volunteer Signature                                                                                     Date