Annual Quality Review

Effective date: September 30, 2011

Revised January 2018

Relevant Legislation:

Not applicable to this policy.

Intent:

Not applicable to this policy.

Definitions:

Not applicable to this policy.

Policy:

Annual Service Review

The CEO of LOFT and Senior management team will annually review the following:

1. Service report requirements by its various funders.

2. Data from all programs will be collated and analysed.

3. Each program director/ coordinator will submit the “Annual Program Check list” to their supervisor in August.

4. Each program will submit an annual Service plan using a format which is reviewed annually by the CEO and Director of Operations

5. Each program will receive and review consumer feedback

 

Understanding the policies, procedures and laws governing LOFT Community Services

To ensure that the policies and protocols of LOFT Community Services are followed, all staff are required to read, understand and sign the following forms annually:

• The “Acknowledgement of having read and understood LOFT Community Services’ program manual”

• The “Acknowledgement of having read and understood the program-specific procedure manual”

• The “Acknowledgement of having read and understood the LOFT Community Services’ Health and Safety manual”

Procedures:

See program manual.