LOFT Community Services

Online Policy Manual

Fundraising Practices

Donor Bill of Rights

Fundraising Practices

AFP Code of Ethical Principles

Issuing Charitable tax receipts

Donor privacy

Donor Anonymity

Donor lists

Donor Communication

Independent Advice

Payment of Fundraisers

The use of Client Stories and Images for Fundraising Purposes

Ethical Fundraising and Financial Accountability Code

Complaints procedure regarding the Ethical Fundraising and Financial Accountability Code

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    • Welcome
    • LOFT General Information
      • LOFT’s Mission, Vision and Values Statements
      • LOFT’s Operating Principles
      • Fundamental Components of Recovery
      • LOFT Organizational Chart
    • LOFT Community Services’ Responsibilities to Clients
      • Rights of the Client
      • Client Access to Records
      • Individual Goal Plans
      • Privacy of Health Information
      • Accessibility Policy
      • French Language Services Policy
    • Human Rights, Safety, Responsibilities
      • Complaints Procedure: How to Make a Complaint, for Service Users, Staff & Community Members
      • Child Abuse and Child Sexual Abuse
      • Diversity
      • Human Rights
      • Sexual Harassment
      • Workplace Violence & Harassment Prevention
      • Complaints Procedure for External Stakeholders
      • Whistleblower Policy for Board and Staff
    • Child Abuse Duty to Report
    • Staff Rules and Regulations
      • Staff Code of Conduct
      • Conflict of Interest
      • Confidentiality
      • Core Principles of Psycho-Social Rehabilitation
      • Student Placement /Volunteer Eligibility and Code of Conduct
      • Communications: Media Relations
    • Risk Management/Health
      • Allergy management
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      • Items of potential risk brought to Program sites
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      • Non-violent Practices
      • Pandemic Plan policy
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      • Suicide
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    • Operations
      • Social Media
      • Client and staff record retention/disposal
      • Staff Computer Use
      • Residential Tenancies Act (RTA)
      • Staff Mobile Device use
      • Submission of Driver’s License and Insurance
      • Client Records
      • Common Assessments
      • Use of Integrated Assessment Record
      • Consent to IAR
      • Information and Communication Technology Use Policy
    • Internal and Financial Controls
      • Monies Held in Trust
      • Expenses
      • Petty Cash
      • Procurement
    • Quality Assurance
      • Supervision of Staff
      • Wait list management
      • Annual Quality Review
      • Service Plans
      • Program Quality Check Lists
      • Statement of Acknowledgement
      • Audits of IAR
    • Fundraising Practices
      • Fundraising Oversight
      • Donor Bill of Rights
      • Fundraising Practices
      • AFP Code of Ethical Principles
      • Issuing Charitable tax receipts
      • Donor privacy
      • Donor Anonymity
      • Donor Lists
      • Donor Communication
      • Independent Advice
      • Payment of Fundraisers
      • The use of Client Stories and Images for Fundraising purposes
      • Documentation and Recordkeeping
    • Policies Regarding Donations
      • Gift Acceptance Policy
      • Donation of Gift Certificates
      • Treatment of Restricted or Designated Gifts
      • Naming of Buildings, Parts of Buildings & Spaces
      • Gifts to the Investment Fund
      • Use of Bequests
    • Volunteer Policies
      • Volunteer Policy
      • Confidentiality Policy for Volunteers
      • Code of Conduct for Non-Elected Volunteers
      • Conflict of Interest Policy for Volunteers
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