LOFT Community Services

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• Welcome
• LOFT General Information
  • LOFT’s Mission, Vision and Values Statements
  • LOFT’s Operating Principles
  • Fundamental Components of Recovery
  • LOFT Organizational Chart
• LOFT Community Services’ Responsibilities to Clients
  • Rights of the Client
  • Client Access to Records
  • Individual Goal Plans
  • Privacy of Health Information
  • Accessibility Policy
  • French Language Services Policy
• Human Rights, Safety, Responsibilities
  • Complaints Procedure: How to Make a Complaint, for Service Users, Staff & Community Members
  • Child Abuse and Child Sexual Abuse
  • Diversity
  • Human Rights
  • Sexual Harassment
  • Workplace Violence & Harassment Prevention
  • Complaints Procedure for External Stakeholders
  • Whistleblower Policy for Board and Staff
• Child Abuse Duty to Report
• Staff Rules and Regulations
  • Staff Code of Conduct
  • Conflict of Interest
  • Confidentiality
  • Core Principles of Psycho-Social Rehabilitation
  • Student Placement /Volunteer Eligibility and Code of Conduct
  • Communications: Media Relations
• Risk Management/Health
  • Allergy management
  • Dangerous Situations
  • Emergency Preparedness
  • Incident Reporting
  • Items of potential risk brought to Program sites
  • Legal Matters
  • Medication Policy
  • Naloxone and Overdose Prevention
  • Non-violent Practices
  • Pandemic Plan policy
  • Sentinel Event Follow up
  • Suicide
  • Health, Risk and Safety
  • Infection Prevention and Control
• Operations
  • Social Media
  • Client and staff record retention/disposal
  • Staff Computer Use
  • Residential Tenancies Act (RTA)
  • Staff Mobile Device use
  • Submission of Driver’s License and Insurance
  • Client Records
  • Common Assessments
  • Use of Integrated Assessment Record
  • Consent to IAR
  • Information and Communication Technology Use Policy
• Internal and Financial Controls
  • Monies Held in Trust
  • Expenses
  • Petty Cash
  • Procurement
• Quality Assurance
  • Supervision of Staff
  • Wait list management
  • Annual Quality Review
  • Service Plans
  • Program Quality Check Lists
  • Statement of Acknowledgement
  • Audits of IAR
• Fundraising Practices
  • Fundraising Oversight
  • Donor Bill of Rights
  • Fundraising Practices
  • AFP Code of Ethical Principles
  • Issuing Charitable tax receipts
  • Donor privacy
  • Donor Anonymity
  • Donor Lists
  • Donor Communication
  • Independent Advice
  • Payment of Fundraisers
  • The use of Client Stories and Images for Fundraising purposes
  • Documentation and Recordkeeping
• Policies Regarding Donations
  • Gift Acceptance Policy
  • Donation of Gift Certificates
  • Treatment of Restricted or Designated Gifts
  • Naming of Buildings, Parts of Buildings & Spaces
  • Gifts to the Investment Fund
  • Use of Bequests
• Volunteer Policies
  • Volunteer Policy
  • Confidentiality Policy for Volunteers
  • Code of Conduct for Non-Elected Volunteers
  • Conflict of Interest Policy for Volunteers