LOFT’s Operating Principles

Effective date: September 30, 2011

Revised January 2018

Relevant Legislation:

Not applicable to this policy.


Not applicable to this policy.


Not applicable to this policy.


The Operating Principles of LOFT Community Services are as follows:

• Access to service is voluntary, regardless of income level.

• Service Users’ human rights, individuality, confidentiality and religious freedom are respected and maintained.

• Service approaches are used which emphasize:  Empowerment, self-management and choice, user input, positive peer networks, collaboration with other relevant community services and ethno cultural sensitivity.

• Programs are evaluated to ensure all services are effective, efficient, and meeting current needs within each program’s mandate to the highest standard possible.

• All programs must encourage and accept maximum input possible from service users in regard to service delivery and evaluation


See program manual