Staff Code of Conduct

Effective date: September 30, 2011

Revised January 2018

Relevant Legislation:

Not applicable to this policy.


In consideration of its service obligations as an Agency serving vulnerable youth, adults and seniors in the community, LOFT Community Services requires all staff to adhere to the Code of Ethics and Rules and Regulations listed below in order to ensure a safe, secure and welcoming environment for all, as well as ensuring the orderly and efficient conduct of its business on behalf of the people we serve.


Not applicable to this policy.



LOFT Community Services endeavors to uphold the worth, dignity and individuality of every person.  Therefore, in order to protect this principle:

1.     (a) Staff shall not discriminate against anyone on the grounds of race, creed, colour, National origin, political or religious affiliation, sex, sexual orientation, age, marital status, family relationship or disability; and

(b) Staff shall commit themselves to preventing and eliminating such discrimination in rendering service, in work assignments and in employment practices.

2. Staff shall regard the well-being of the individuals, groups and communities they serve as           their primary professional duty.

3. Staff shall fulfill their duties, obligations and responsibilities with integrity and serve consumers in a conscientious, respectful and efficient manner.


4. Staff shall protect the privacy of consumers and hold in confidence all professionally acquired information concerning them. This includes financial and donor information. Such information will only be disclosed when authorized by the consumer, or when legally or professionally required to do so in the course of employment duties. Staff will ensure that all records are kept secure and properly maintained at all times.  Failure to adhere to these confidentiality rules will result in dismissal from employment.


5. Staff shall not allow outside interests or endeavors to jeopardize their professional judgment, independence or competence or otherwise interfere with their duties and responsibilities as employees.


6. Staff shall treat the findings, views and actions of their colleagues with respect and use appropriate agency channels to express judgment on these matters.


7. Staff shall distinguish any public opinion expressed by them as individuals separate and apart from those expressed as representatives of the Agency.


8. Staff shall work for the creation and maintenance of agency conditions and policies which are consistent with the values and obligations of this Code, and endeavor to promote these principles with their colleagues.

9.  Any marketing plan, as well as the actual marketing efforts, will be designed and implemented to reflect the mission of LOFT Community Services and the truthful and comprehensive picture of the services offered by the organization without embellishment or misrepresentation.

10.  LOFT staff will under no circumstances accept gifts or personal loans from clients.  Gifts may be accepted by staff on behalf of the staff team, program or organization.

11.  Staff should always maintain professional boundaries.  Examples are not limited to the following:  Contact with clients while off duty; sharing too much personal information; smoking with clients; giving gifts to clients, etc.


See program manual.