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LOFT Community Services

Announcing the CEO Transition

Terry James Heather for website

CEO Terry McCullum, Board Chair James Anok and incoming CEO Heather McDonald.

It is with mixed emotions that the Board of Directors of LOFT Community Services announces the upcoming retirement of CEO Terry McCullum on December 31st, 2017.

For the past 35 years, Terry has led the organization through remarkable growth, overseeing the agency as it evolved from a few supportive housing programs to a multitude of community services.  He provided leadership for LOFT to successfully grow and meet community needs. The current large and diverse range of supportive housing options and innovative community support services for people living with complex mental health, addictions, cognitive and physical health challenges, are prime examples of this significant growth.

In June, Terry informed the Board of his plan to retire and it undertook a formal process to select his successor.

The Board is pleased to announce that Senior Director Heather McDonald will assume the role of Chief Executive Officer effective November 1, 2017, and will transition into the new job over the Fall. Terry will provide his direct support until his retirement and he will play a special advisory role with LOFT until our AGM in the Spring of 2018.

“Great leaders inspire excellence in organizations and their people. LOFT is certainly a reflection of what a great leader Terry is.” said James Anok, Chair of the Board. “Being able to achieve unparalleled growth in our sector, successfully work collaboratively with an array of agencies and governments, and always maintain compassion for the people we serve, Terry leaves LOFT with an incredibly strong foundation. As we close one chapter and embark on another, the Board and I warmly welcome Heather to her new role.”

From the beginning, Terry has embodied LOFT’s mission of “unwavering support and hope”. He has been a tireless advocate of the needs of the people LOFT serves. He long championed integrated and coordinated services across the health care system, building a community organization of unsurpassed quality of client care delivered by an exceptional staff team.

“The voice of those we serve has always inspired me and encouraged me to keep at it, to take risks to create new programs, to meet incredible needs, to innovate, to collaborate, and to cross service and bureaucratic boundaries”, says Terry, “It has been an honor to be part of this journey with LOFT.

Heather McDonald has been a senior leader at LOFT for 11 years, playing significant roles in local and provincial health initiatives. Heather holds a Master of Social Work from Wilfrid Laurier University and worked previously in the fields of addiction, primary care and mediation. She was recently recognized with a North American ‘Heart of Social Work’ award for her leadership in field education.

“I am looking forward to working with our clients, staff, community partners, funders, and donors to build on Terry’s legacy,” said Heather. “LOFT’s work is more important than ever as we face an increasing number of seniors in crisis, a serious lack of supportive housing, the expanding role of technology in health care, and the need to serve diverse populations outside of hospitals. LOFT is up for the challenge and opportunity the future holds.”

If you have any questions about this announcement, please contact Velvet Melanson at


James Anok
Board Chair
LOFT Community Services


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