Seniors and Complex Care

Since 1990, LOFT Seniors Services has been providing specialized, community-based support services to vulnerable and at-risk seniors.

The seniors we help face complex challenges, including mental and physical health issues, addictions, dementia, behaviours, social isolation, poverty, cultural dislocation, and absence of family and social supports.

Many of the seniors we support do not have access to stable housing aligned with the support they need to live successfully in the community and with dignity. We help our clients gain housing and remain independent in homes of their own for as long as possible, avoiding unnecessary hospitalizations and premature moves into long-term care homes. At LOFT, we provide each client with the individualized support he or she needs to thrive.

Our seniors’ programs encourage connections to community, social supports and the health care system. Everyone is welcome and all are treated with dignity and respect. LOFT strives to support individuals in regaining social supports and community connections they may not have had for a long time. Our goal is to provide our clients with a high quality of life, as defined by them, including stable and secure homes.

LOFT is a pioneer in providing community-based, specialized services for older adults and seniors. Our team has worked with at-risk seniors for many decades. Through this leadership, LOFT has established great expertise in the field, along with evidence-based models. Our experience is broad, deep and invaluable as we pursue our goal to support more at-risk seniors in more ways.

We currently offer six core services for older adults and seniors. These programs are integrated within LOFT so we can offer a continuum of services and housing to support older adults and seniors living with complex challenges, as well as their families, caregivers and other health service providers.

Our Services Include:

Specialized Assisted Living Services provides a range of services and supports to enable older adults and seniors to live safely in apartments of their own or in boarding home environments. Services include assistance in navigating the social services and health care systems, connecting with professional health care providers, coordinating needed services and escorting clients to appointments. LOFT also helps seniors with day-to-day activities such as personal care, housekeeping, meal preparation, medication management and more.

These services are offered at the following locations:

  • Bradford House
  • College View and Simon Supportive Housing Services
  • Dunn Avenue Supportive Housing Services
  • St. Anne’s Place
  • John Gibson House
  • Arleta and Shoreham Supportive Housing Services
  • Mobile & Spoke Assisted Living Services in the community

Behavioural Support Services provides Coordinated Access, Mobile Support Teams and Behaviour Support Transition Resource teams for seniors who live in the community or are in hospital and are living with responsive behaviours associated with dementia, mental illness, addictions and other neurological conditions. Our teams provide timely and knowledgeable response to develop evidence-based behaviour support plans, to educate and transfer knowledge, and to support families, caregivers and other health care providers.

Our program operates in the Toronto Central and Central LHIN regions in Toronto, York Region and South Simcoe. We are a Behavioural Supports Ontario service provider.

ALC Transitional Housing and Support offers specialized transitional housing to help seniors safely and successfully return to living in the community after they’ve been hospitalized. Seniors who have been hospitalized are often unable to be discharged, especially when they have needs for support and care but have no family support or appropriate housing options.

If they were homeless prior to entering hospital or have been in hospital for an extended period, during which they have lost their housing, the challenge becomes even greater. Our intensive, individualized support services are supported through formal partnerships with hospitals and other health services providers, and they enable seniors to thrive as they re-enter the community.

Our programs in this service area include:

  • White Squirrel Way – John Gibson House
  • Stepping Stone – John Gibson House
  • Pine Villa
  • Tudhope Manor
  • Simcoe Terrace
  • White Squirrel Way
  • Dunn Avenue Supportive Housing
  • Arleta and Shoreham Reintegration Units

Seniors Mental Health One-on-One Support and Seniors Crisis Services offers community-based, one-on-one support and provides crisis intervention, system navigation and client advocacy. Our case managers work to connect clients with the services they need to become healthier, happier and as independent as possible. To that end, our team calls upon a variety of resources, including medical, financial, emotional and recreational supports.

As part of these services, we offer an Integrated Psychogeriatric Outreach Program to older adults who live within the Central Local Health Integration Network, or Central LHIN, boundaries. Seniors Crisis Support provides support services to seniors experiencing mental health or addictions crises in Toronto. Together with partners Woodgreen Community Services and Reconnect Community Health Services, LOFT provides seamless client- and caregiver-focused services every day of the year, from 9 a.m. to 5 p.m. Anyone can access the service by calling the Toronto Seniors Helpline at 416-217-2077.

When a senior, family member, health care provider or concerned friend calls, the crisis line worker makes an initial risk assessment and then dispatches a crisis team to the senior’s home. The partner organizations work together to offer coordinated crisis intervention and seniors mental health one-on-one support. In addition, LOFT provides personal support services and respite care city-wide.

Specialized Personal Support Services are “spoked” out of LOFT’s Assisted Living Hubs, as a Community Support Service-funded service provider. Our Personal Support Workers  receive specialized, enhanced training related to mental health, addictions, psychosocial rehabilitation, responsive behaviours, dementia and the impact of the social determinants of health. These services provide support to individuals living in the community who have faced barriers in receiving or accepting traditional home care services or who are in a crisis situation.

Integrated Psychogeriatric Outreach Services provides comprehensive assessments, treatment planning and education support to assist seniors with mental health-related and/or dementia-related issues continue living independently in the community. Increasing access to appropriate care and supports also reduces avoidable emergency department visits and admissions contributing to hospital overcrowding.

We offer virtual and drop-in community support programs for seniors experiencing age-related difficulties or mental illness. This includes health and wellness promotion groups, social activities as well individual support.

Drop-in programs are available in North York. Support is available in Tamil for Tamil-speaking seniors within the North York region.